Ribs
I had a potentially never-ending conversation with a customer the other day in the drive-thru. (I really hate the "thru" spelling, but for some reason, I use it. It drives me crazy though.)
girl: Hi
Man: Hi! How are you?
girl: Great, how are you?
Man: Good, how are you?
girl: *blank stare* Um, good. *nervous laugh*
Nice huh. The weird thing is that he wasn't doing it to be funny. Don't ask me how I know that, but I could just tell. It was strange. Today, Rib-man came through. He's old and drives an big car, and NEVER orders at the designated place. He pulls around, verrryy slllooowwwlly, parks away from the window, and starts getting out his money. I have always wanted to just stand there and see what he'll pay for if I don't say anything. But I ask him, "What was your order?" and he looks at me blankly, with a slightly terrified/suspicious tinge, for about 5 seconds, then goes back to counting his money. Oookay. So then I have to prod him to give me his order, which usually consists of him saying "two ribs." He does it in a manner of tossing his head at me, like he's throwing me the words. He has his wife with him, who has also been counting money during this whole exchange. I then have to decipher if they want two rib sandwiches, or the rib meal, and then extra one for a dollar. If it's the latter, then I have to drag a drink out of him. Rib-man's wife tries and helps but I can't hear her. Ever. We finally reach an understanding, shaky as it may be, and I give him the total, which results in another blank/terrified/suspicious stare and then back to digging out money. Amazing! He pays for the meal, which means I have to hang out the window since they park so far away. It astounds me that from all that digging, he never pays the exact amount.
I was not alone in the pit today. I had a helper taking orders who loves to try and up-sale the customer. If they order a number 3, he will say, "would you like to upsize that?" 90% of the time, the answer is no. He's tenacious. I'm not that motivated. I figure if you want a large, you'll tell me (hopefully BEFORE I punch it in, see earlier post).
Question to ponder:
If when you order, you don't specify a drink, i.e., "I'd like a number 3," what are you expecting to get?